PlaySee Refund Policy
Effective Date: February 1, 2026 Last Updated: February 1, 2026
General Information
This Refund Policy explains when and how refunds are issued for subscriptions or paid plans purchased through the PlaySee service (“Service”).
This Policy forms an integral part of the PlaySee Terms of Use and Offer Agreement available at https://playsee.pro.
Provider: Individual Entrepreneur (Tax ID: 366527069848)
14-Day Money-Back Guarantee
You may cancel your subscription and request a full refund within 14 calendar days from the date of your first successful payment for any paid plan (the “14-Day Refund Window”).
To request a refund within this period, simply email us at support@playsee.pro with the subject line: “Refund Request”
Please include in your email:
Full name / company name
Email address linked to your PlaySee account
Date and amount of the first payment
Transaction ID (if available)
Reason for refund (optional but appreciated)
Refunds within the 14-day period are processed in full, minus actual payment processing fees we incurred (typically 2.8–4.2% depending on your payment method — Stripe, PayPal, or similar processors).
No additional cancellation or restocking fees are charged.
Refunds After the 14-Day Period
After 14 days, refunds are granted only in exceptional cases and solely at PlaySee’s discretion.
Possible reasons that may be considered (these do not create an automatic right to a refund):
The Service has been completely unavailable for more than 7 consecutive calendar days due to issues on our side (excluding scheduled maintenance announced in advance)
A material and verifiable degradation in service quality that makes normal use of the Service impossible (must be supported by screenshots, video recordings, logs, or support tickets)
The following situations do not qualify for a refund after 14 days:
You changed your mind
You found a better alternative
The features did not meet your expectations
You did not fully understand how to use the product
You no longer need the service
Refund Processing Timeline
Refund requests are reviewed within 5 business days after we receive all required information.
If approved, the refund is issued within 10 business days and returned to the original payment method (credit/debit card, PayPal, etc.), whenever technically possible.
If a refund to the original payment method is not feasible (e.g., expired or closed card), you must provide alternative valid payment details within 5 business days of our request. Otherwise, we may process the refund via bank wire to the account you specify.
The time it takes for funds to appear in your account depends on your bank or payment provider and may take up to 30 calendar days.
Cases Where Refunds Are Not Issued
More than 14 calendar days have passed since the initial payment and the situation does not fall under section 3 above.
Payment was made using a promotional code, bonus credits, free trial balance, or any other non-cash method.
Your account was suspended or terminated due to violation of the Terms of Use or Offer Agreement.
More than 6 months have passed since the original payment date.
Plan Changes
When upgrading to a higher-tier plan, the price difference is credited toward future payments (not refunded in cash).
When downgrading to a lower-tier plan, any unused portion of the higher plan is not refunded but remains available until the end of the already-paid billing period.
How to Contact Us for Refund Requests
All refund requests must be sent to: support@playsee.pro
Please include the word “Refund” in the subject line.
We review every request as quickly as possible and aim to handle each case fairly and transparently.
Thank you for choosing PlaySee. Team PlaySee https://playsee.pro
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